{"id":1074,"date":"2025-12-18T10:38:24","date_gmt":"2025-12-18T10:38:24","guid":{"rendered":"https:\/\/kaustubhmani.com\/?page_id=1074"},"modified":"2025-12-18T10:49:13","modified_gmt":"2025-12-18T10:49:13","slug":"return-refund-policy","status":"publish","type":"page","link":"https:\/\/kaustubhmani.com\/index.php\/return-refund-policy\/","title":{"rendered":"Return &#038; Refund Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1074\" class=\"elementor elementor-1074\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3c9491d e-flex e-con-boxed e-con e-parent\" data-id=\"3c9491d\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-79b9720 elementor-widget elementor-widget-heading\" data-id=\"79b9720\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 25-04-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">RETURN &amp; REFUND POLICY<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e05fb4b e-flex e-con-boxed e-con e-parent\" data-id=\"e05fb4b\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6b92cc5 elementor-widget elementor-widget-text-editor\" data-id=\"6b92cc5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 25-04-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p data-start=\"444\" data-end=\"703\">At <strong data-start=\"447\" data-end=\"463\">Kaustubhmani<\/strong>, each piece of jewellery is <strong data-start=\"492\" data-end=\"538\">handmade with care and attention to detail<\/strong>. Due to the unique, handcrafted nature of our products, slight variations in colour, size, or finish may occur, which are part of the charm of handmade jewellery.<\/p><p data-start=\"705\" data-end=\"823\">Please read this Return &amp; Refund Policy carefully to understand your rights regarding returns, exchanges, and refunds.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ed38d8 elementor-widget elementor-widget-heading\" data-id=\"2ed38d8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">1. Applicability<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-71126e2 elementor-widget elementor-widget-text-editor\" data-id=\"71126e2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>This policy applies to all <strong data-start=\"882\" data-end=\"954\">handmade jewellery products purchased directly from Kaustubhmani.com<\/strong>. We <strong data-start=\"959\" data-end=\"1009\">sell products only and do not provide services<\/strong>.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cb46ead elementor-widget elementor-widget-heading\" data-id=\"cb46ead\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">2. Return & Refund Eligibility<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-324f57f elementor-widget elementor-widget-text-editor\" data-id=\"324f57f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p data-start=\"1058\" data-end=\"1140\">You may request a return or refund if your product meets the following conditions:<\/p><ol data-start=\"1142\" data-end=\"1905\"><li data-start=\"1142\" data-end=\"1354\"><p data-start=\"1145\" data-end=\"1192\"><strong data-start=\"1145\" data-end=\"1190\">Damaged, Defective, or Incorrect Product:<\/strong><\/p><ul data-start=\"1196\" data-end=\"1354\"><li data-start=\"1196\" data-end=\"1354\"><p data-start=\"1198\" data-end=\"1354\">If your item is <strong data-start=\"1214\" data-end=\"1288\">damaged during delivery, defective, or different from what you ordered<\/strong>, you can request a return within <strong data-start=\"1322\" data-end=\"1341\">7 calendar days<\/strong> of delivery.<\/p><\/li><\/ul><\/li><li data-start=\"1356\" data-end=\"1644\"><p data-start=\"1359\" data-end=\"1400\"><strong data-start=\"1359\" data-end=\"1398\">Change of Mind \/ Exchange Requests:<\/strong><\/p><ul data-start=\"1404\" data-end=\"1644\"><li data-start=\"1404\" data-end=\"1563\"><p data-start=\"1406\" data-end=\"1563\">Returns for change of mind are accepted <strong data-start=\"1446\" data-end=\"1560\">only if the product is unused, in original packaging, and all tags, certificates, and documentation are intact<\/strong>.<\/p><\/li><li data-start=\"1567\" data-end=\"1644\"><p data-start=\"1569\" data-end=\"1644\">Customised or personalised items <strong data-start=\"1602\" data-end=\"1624\">cannot be returned<\/strong> for change of mind.<\/p><\/li><\/ul><\/li><li data-start=\"1646\" data-end=\"1905\"><p data-start=\"1649\" data-end=\"1666\"><strong data-start=\"1649\" data-end=\"1664\">Exclusions:<\/strong><\/p><ul data-start=\"1670\" data-end=\"1905\"><li data-start=\"1670\" data-end=\"1729\"><p data-start=\"1672\" data-end=\"1729\">Worn, used, or altered products <strong data-start=\"1704\" data-end=\"1726\">cannot be returned<\/strong>.<\/p><\/li><li data-start=\"1733\" data-end=\"1824\"><p data-start=\"1735\" data-end=\"1824\">Custom-made or personalised jewellery <strong data-start=\"1773\" data-end=\"1821\">can only be returned if defective or damaged<\/strong>.<\/p><\/li><li data-start=\"1828\" data-end=\"1905\"><p data-start=\"1830\" data-end=\"1905\">Sale or discounted items may have special conditions mentioned at purchase.<\/p><\/li><\/ul><\/li><\/ol>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b6f7d1 elementor-widget elementor-widget-heading\" data-id=\"5b6f7d1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">3. Return Procedure<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cddfe8b elementor-widget elementor-widget-text-editor\" data-id=\"cddfe8b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ol data-start=\"1940\" data-end=\"2367\"><li data-start=\"1940\" data-end=\"2028\"><p data-start=\"1943\" data-end=\"2028\">Contact us <strong data-start=\"1954\" data-end=\"1983\">within 7 days of delivery<\/strong>:<br data-start=\"1984\" data-end=\"1987\" \/><strong data-start=\"1990\" data-end=\"2011\">WhatsApp \/ Phone:<\/strong> +91 7400456455<\/p><\/li><li data-start=\"2030\" data-end=\"2105\"><p data-start=\"2033\" data-end=\"2105\">Provide your <strong data-start=\"2046\" data-end=\"2102\">order number, product details, and reason for return<\/strong>.<\/p><\/li><li data-start=\"2107\" data-end=\"2181\"><p data-start=\"2110\" data-end=\"2181\">Our team will verify the request and provide <strong data-start=\"2155\" data-end=\"2178\">return instructions<\/strong>.<\/p><\/li><li data-start=\"2183\" data-end=\"2367\"><p data-start=\"2186\" data-end=\"2267\">Return the product using a <strong data-start=\"2213\" data-end=\"2233\">reliable courier<\/strong>, in its <strong data-start=\"2242\" data-end=\"2264\">original packaging<\/strong>.<\/p><ul data-start=\"2271\" data-end=\"2367\"><li data-start=\"2271\" data-end=\"2367\"><p data-start=\"2273\" data-end=\"2367\">The <strong data-start=\"2277\" data-end=\"2323\">customer is responsible for shipping costs<\/strong>, unless the item is defective or incorrect.<\/p><\/li><\/ul><\/li><\/ol>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a41879e elementor-widget elementor-widget-heading\" data-id=\"a41879e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">4. Refunds<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ac5f324 elementor-widget elementor-widget-text-editor\" data-id=\"ac5f324\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li data-start=\"2393\" data-end=\"2512\"><p data-start=\"2396\" data-end=\"2512\">Once we <strong data-start=\"2404\" data-end=\"2427\">receive and inspect<\/strong> the returned item, we will notify you of the approval or rejection of your refund.<\/p><\/li><li data-start=\"2514\" data-end=\"2617\"><p data-start=\"2517\" data-end=\"2617\">Approved refunds are processed via the <strong data-start=\"2556\" data-end=\"2584\">original mode of payment<\/strong> within <strong data-start=\"2592\" data-end=\"2614\">7\u201310 business days<\/strong>.<\/p><\/li><li data-start=\"2619\" data-end=\"2705\"><p data-start=\"2622\" data-end=\"2705\">Refunds may take longer to appear depending on your <strong data-start=\"2674\" data-end=\"2702\">bank or payment provider<\/strong>.<\/p><\/li><li data-start=\"2707\" data-end=\"2799\"><p data-start=\"2710\" data-end=\"2799\">Shipping charges are <strong data-start=\"2731\" data-end=\"2749\">non-refundable<\/strong>, except in cases of defective or incorrect items.<\/p><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c363672 elementor-widget elementor-widget-heading\" data-id=\"c363672\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">5. Exchanges<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-30bf0b2 elementor-widget elementor-widget-text-editor\" data-id=\"30bf0b2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li data-start=\"2827\" data-end=\"2924\"><p data-start=\"2830\" data-end=\"2924\">Exchanges are possible for <strong data-start=\"2857\" data-end=\"2896\">size, variant, or replacement items<\/strong>, subject to availability.<\/p><\/li><li data-start=\"2926\" data-end=\"2983\"><p data-start=\"2929\" data-end=\"2983\">Requests must be made <strong data-start=\"2951\" data-end=\"2980\">within 7 days of delivery<\/strong>.<\/p><\/li><li data-start=\"2985\" data-end=\"3074\"><p data-start=\"2988\" data-end=\"3074\">Any <strong data-start=\"2992\" data-end=\"3012\">price difference<\/strong> between products will be refunded or charged as applicable.<\/p><\/li><li data-start=\"3076\" data-end=\"3136\"><p data-start=\"3079\" data-end=\"3136\">The same return procedure applies for exchanged products.<\/p><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cc90890 elementor-widget elementor-widget-heading\" data-id=\"cc90890\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">6. Damaged or Defective Items<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-75dfb1b elementor-widget elementor-widget-text-editor\" data-id=\"75dfb1b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li data-start=\"3181\" data-end=\"3227\"><p data-start=\"3184\" data-end=\"3227\">Inspect your jewellery <strong data-start=\"3207\" data-end=\"3224\">upon delivery<\/strong>.<\/p><\/li><li data-start=\"3229\" data-end=\"3373\"><p data-start=\"3232\" data-end=\"3373\">If your item is <strong data-start=\"3248\" data-end=\"3300\">damaged, defective, or different from your order<\/strong>, contact us <strong data-start=\"3313\" data-end=\"3330\">within 7 days<\/strong> to request a replacement or full refund.<\/p><\/li><li data-start=\"3375\" data-end=\"3443\"><p data-start=\"3378\" data-end=\"3443\"><strong data-start=\"3378\" data-end=\"3393\">Photographs<\/strong> of the item may be requested to verify the claim.<\/p><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e9f971e elementor-widget elementor-widget-heading\" data-id=\"e9f971e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">7. Handmade Jewellery Considerations<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6d764bc elementor-widget elementor-widget-text-editor\" data-id=\"6d764bc\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li data-start=\"3495\" data-end=\"3617\"><p data-start=\"3497\" data-end=\"3617\">Slight <strong data-start=\"3504\" data-end=\"3545\">variations in size, colour, or finish<\/strong> are natural for handmade products and <strong data-start=\"3584\" data-end=\"3614\">are not considered defects<\/strong>.<\/p><\/li><li data-start=\"3618\" data-end=\"3713\"><p data-start=\"3620\" data-end=\"3713\">Please allow for <strong data-start=\"3637\" data-end=\"3658\">minor differences<\/strong> when comparing product images to the delivered item.<\/p><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-846327b elementor-widget elementor-widget-heading\" data-id=\"846327b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">8. Customer Responsibilities<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e06ff4e elementor-widget elementor-widget-text-editor\" data-id=\"e06ff4e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li data-start=\"3757\" data-end=\"3824\"><p data-start=\"3759\" data-end=\"3824\">Return the product in its <strong data-start=\"3785\" data-end=\"3821\">original condition and packaging<\/strong>.<\/p><\/li><li data-start=\"3825\" data-end=\"3888\"><p data-start=\"3827\" data-end=\"3888\">Retain <strong data-start=\"3834\" data-end=\"3855\">proof of shipping<\/strong> until the return is processed.<\/p><\/li><li data-start=\"3889\" data-end=\"3982\"><p data-start=\"3891\" data-end=\"3982\">Provide <strong data-start=\"3899\" data-end=\"3923\">accurate information<\/strong> for smooth processing of your return, exchange, or refund.<\/p><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e8d2f0 elementor-widget elementor-widget-heading\" data-id=\"3e8d2f0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">9. Contact Information<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ec9a772 elementor-widget elementor-widget-text-editor\" data-id=\"ec9a772\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p data-start=\"4020\" data-end=\"4075\">For questions, returns, or grievances, contact us at:<\/p><p data-start=\"4077\" data-end=\"4115\"><strong data-start=\"4077\" data-end=\"4098\">WhatsApp \/ Phone:<\/strong> +91 7400456455<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>RETURN &amp; REFUND POLICY At Kaustubhmani, each piece of jewellery is handmade with care and attention to detail. Due to&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/kaustubhmani.com\/index.php\/wp-json\/wp\/v2\/pages\/1074"}],"collection":[{"href":"https:\/\/kaustubhmani.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kaustubhmani.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kaustubhmani.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kaustubhmani.com\/index.php\/wp-json\/wp\/v2\/comments?post=1074"}],"version-history":[{"count":7,"href":"https:\/\/kaustubhmani.com\/index.php\/wp-json\/wp\/v2\/pages\/1074\/revisions"}],"predecessor-version":[{"id":1084,"href":"https:\/\/kaustubhmani.com\/index.php\/wp-json\/wp\/v2\/pages\/1074\/revisions\/1084"}],"wp:attachment":[{"href":"https:\/\/kaustubhmani.com\/index.php\/wp-json\/wp\/v2\/media?parent=1074"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}