SHIPPING POLICY
At Kaustubhmani, each piece of jewellery is handmade with care. Our shipping timelines reflect the time required for crafting, quality checks, and safe delivery.
1. Shipping Locations
We currently ship within India.
International shipping, if offered in the future, will be mentioned separately on the website.
2. Order Processing Time
All jewellery pieces are handmade, therefore order processing begins after order confirmation.
Processing Time: 3–7 business days
This includes crafting, quality inspection, and packaging.
Processing time may be longer for custom-made or personalized jewellery.
3. Shipping Time
Once dispatched, orders are typically delivered within 3–7 business days, depending on your location and courier service.
Delivery timelines may vary due to factors beyond our control, such as weather conditions, courier delays, or regional restrictions.
4. Shipping Charges
Shipping charges (if applicable) will be clearly displayed at checkout before you complete your purchase.
Any additional charges for special delivery requests will be communicated in advance.
5. Order Tracking
Once your order is shipped, tracking details will be shared via WhatsApp or SMS to the registered contact number.
Customers are responsible for tracking their shipment using the provided details.
6. Delivery Address & Responsibility
Please ensure that the shipping address and contact details provided at checkout are accurate and complete.
Kaustubhmani shall not be responsible for delivery delays or non-delivery due to incorrect or incomplete address information.
7. Delayed or Lost Shipments
While we work with reliable courier partners, delivery timelines are estimates and not guaranteed.
In case of significant delays or lost shipments, we will assist you in coordinating with the courier service.
8. Damaged Packages
If the package appears tampered with or damaged at the time of delivery, please refuse delivery and contact us immediately.
If damage is discovered after delivery, notify us within 24 hours with clear photos of the package and product.
9. Handmade Jewellery Disclaimer
Since our products are handmade, slight variations in design, colour, or finish are natural and do not qualify as defects.
10. Contact Information
For any shipping-related queries, please contact us at:
📞 WhatsApp / Contact Number: +91 7400456455